Solve common problems

Access and account

• Log in to Ecom Autopilot: click Log in in the extension window.
• Subscription required: your account has no active subscription. Check your dashboard.
• Access to verify: the extension could not confirm your access. Check your internet connection, then log in again.
• Settings are locked: a task is running. Stop it or wait until it finishes.

eBay

• "Sign in to eBay in your browser, then refresh the list": open eBay in a tab, log in to your seller account, then try again.
• "eBay is asking for a security check": open eBay in a tab, complete the check, then refresh.
• eBay captchas keep appearing while fetching sales: lower Parallel tabs to 1 or 2 in Settings, Titles tab.
• A listing fails because a policy is missing: Settings, eBay policies section, then Fetch policies.
• A product stays Already live or shows the Duplicate badge although the listing was deleted on eBay: click Forget listed products at the top of the Settings.

Amazon

• The hunter shows an anti-bot pause: this is normal, it resumes by itself.
• "Amazon session expired": log in to your Amazon account for the right country in Chrome, then run the action again.
• Publishing is refused from an Amazon page: set the delivery location (a postal code in the country), the language and the currency of the Amazon site, then try again.

AliExpress

• Access expires: Settings, AliExpress account section, Reconnect button.
• An order goes back to "to order": it was not paid within 2 hours. Run it again, then pay it right away.
• Listings stay Unverified in the Tracker: AliExpress limits the number of requests, try again later in smaller batches.
• A variation of your listing does not exist on the AliExpress product page: the listing was published with a wrong variation name by an extension version older than 1.3.4. The Tracker does not rename variations: end the listing, then list the product again.

Credits

Bulk listing is on hold with "credit quota reached": see Understand generation credits.

The extension stops responding

• Something went wrong: click Reload the page, you pick up where you left off.
• The extension window reports damaged local storage: click Repair now.